Suptask | B2B Software SaaS

Quick Information

• Name of Startup: Suptask
• Year Founded: 2021
• Website: Suptask.com
• Type of company: B2B software SaaS
• HQ Location: Stockholm, Sweden

Startup Founders:

Ben Carlsson, Business Experience Manager

 

Startup one-liner:

The next-generation AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times.

Problem the startup solves:

Why are users leaving Slack to track, manage and reply on their tickets when the internal communication and collaboration about the ticket is happening on Slack together with their colleagues?
By moving the ticket system to run completely on Slack, wouldn’t you save tons of time and improve collaboration across teams?

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With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets – without leaving Slack.

We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.

Progress and Current Status:

Launched in 2022 and are currently scaling up with customers across the world.

What is an Inspiring Story about the Startup?:

Back in 2020 we were evaluating why people in our Slack workspace were jumping back n forth to answer tickets. The support team had a fancy ticket system but it did not allow us to use the our conversations that we had on Slack to enable discussing and helping each others on the tickets that were received from customers.

Co-operations between teams were low, but we saw the power it could give us when more of our teams came together on Slack, in shared channels.

We decided to kick off our new project, to build a ticket system directly on Slack which no one had done by that time. This later became what is now Suptask!

What is a Company the Startup Looks Up to, and Why?:

Gitlab is a tremendous company in many ways. It is fully remote, shares a lot of their internal practices with an awesome transparency and has a great product vision and strategy, which they focus on 110%.
Another one is Aha labs, which is a great inspiration with a solid product that has expanded naturally throughout the years.

The Company in Four Years Will Be…

Suptask have evolved and is in 4 yours a key product to track tickets within your organization, to overview your internal issues in relation to how they impact individual customers and the relation between customers.
We have expanded our customer base to 5000+ and are utilized by companies across every continent in the world. Featured by the prominent news papers and a must-have product in any company.

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